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The Futurist: HR cannot rely on one-size-fits-all policies, says Jurong Port’s CHRO

Michael Goh, chief human resources officer, Jurong Port, gives away the impending impact of analytics and technology on the HR function.

I see analytics and technology affecting HR in a big way in the coming years.

With the business environment becoming more complex, coupled with the increasingly diverse needs of our employees, HR can no longer rely on one-size-fits-all policies.

Instead, HR will have to rely more on analytics and big data to make data-driven analysis and decisions to ensure our policies remain agile and relevant to the business and our employees.

This will mean HR practitioners will have to acquire a new skill set, and it will probably be a worrisome prospect for those who are numerically challenged.

I also see HR self-service taken to new heights on mobile platforms, allowing our managers and employees easy access to their corporate  information 24/7.

This may extend, for example, to having a “live” performance management platform that allows for instant feedback on targets achievement. The possibilities can be limitless, and immensely exciting.

Image: Provided

The June 2016 issue of Human Resources magazine is a special edition, bringing you interviews with 32 HR leaders, with their predictions on the future of HR.

Read The Futurist or subscribe here.

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