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Some staff from DBS Group Holdings in Hong Kong have been arrested in a probe connected with an alleged leak of customer data last Friday.
According to Hong Kong-based Apple Daily, staff from DBS allegedly bribed department managers to get personal client data, including names and contact details. Based on the Apple Daily report, several staff from the direct sales team allegedly obtained the data and handed it to a mainland call centre, which then contacted DBS clients to try to get them to borrow from the bank. If lobbying was successful, the bank’s employees and the mainland call centre will split commissions 30:70 respectively, the report said.
DBS alerted the Independent Commission Against Corruption (ICAC) to the irregularities and the agency raided the homes of several current or former employees, resulting in more than 20 people under custody or to assist in investigation. Additionally, the Monetary Authority of Singapore (MAS) has also reported in TODAY online that it was aware of the investigations.
“DBS Hong Kong takes our obligations to curtail financial crime very seriously and the bank will cooperate fully with any law enforcement agency on their investigations. This includes informing authorities when we become aware of matters which require their attention. Together with our regulators and the industry, we intend to intensify our efforts in collaborating and fighting against financial crime,” said a DBS spokesperson to Human Resources.
“Based on information known to us, some news reports on the matter have inaccuracies. As the case is still under investigation, we are unable to comment further. We expect that clarifications will be made in due course,” the person concluded.
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