THERE WAS a confidential email which was accidentally sent out to a client. The content of the email was actually meant for another client but it just so happens that both clients have the same names!

Unfortunately, we were unable to retrieve the email from the system so it was pretty embarrassing when it was time to explain the "slight oversight" on my part. I felt this mistake was made in part due to the advanced technology of my email software and of course, my carelessness.

But luckily for me, the client had too many emails to go through. I called him up and explained that the email had been sent to him by mistake and was not meant for his eyes. This client knew me well so I trust that he would not read the email.

Therefore I have to say it was a happy ending as I still have my job!
What I have learnt from this incident is to always check, check and check! It's really a simple task which anyone should perform. Do not be in a hurry to complete things or click the SEND button without first checking who your email is going out to!

Joanne Chua
Manager, HR division
Robert Walters Singapore