RECRUITMENT HOSPITALITY TALENT
India - Hotel chain Marriott International plans to hire around 3,000 employees by the end of this year with the development of seven new properties in India.
Gurmeet Singh, area director of human resource for Marriott International (India, Maldives and Pakistan), told The Economic Times, "At an average of about 400 people per hotel, we are looking at hiring close to 3,000 people by the end of 2010." But at least 20% to 30 % of the hotel's hiring needs would be met through internal employee movement. Singh added the hotel chain is "heavily dependent on" hiring through its existing employees' recommendations.
Training is also a vital engagement tool for Marriot. The company conducts a training programme for hotel management graduates with around 5% of its entry level assistant managers graduating from this programme. The hotel in India spends close to 3% to 4% of its revenues on training, said Singh, with an annual budget of $750 set aside for each of the 326 managers' development in India.
As there are 421 new hotel development projects in the country's hotel industry, Singh predicted that competition for talent will become steeper not just within the industry but from other sectors like banks, call centres and airlines. There is now a need to sell an attractive compensation package to the "new talent", he said. "In these industries, the rate of pay is much higher and for the industry itself the profitability rate is also higher."
Hence, employees in the hotel industry will see a pay boost in 2010. "There will at least be a double digit growth in salaries," Singh said, with Marriot's employees set to receive a 12% to 15% increase in salaries.
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