HR staff listen up: There is a correlation between how a company treats its employees and the quality of service provided to its customers.

Five tips to ensure that your training has impact and gets you the change you need.

What are some of the repressed concerns and doubts stifling the modern manager?

Singapore – Having spent some years working as an HR practitioner, Uwe Schlager, managing director for T-Systems Singapore, says slashing budgets and salaries will have a long-lasting negative impact on the morale and psyche of employees.

Is traditional classroom training no longer adequate or even popular among the younger web-savvy generation of employees? Could social networks be the next classroom of choice?

The biggest challenge in helping leaders to learn and grow effectively is the lack of quality time, says Ed Marsh, Nestlé Switzerland’s corporate human resources’ head of talent and organisation development. “Everyone has less and less time, more and more ways to be interrupted.”

“If you are lucky enough to get a great boss, you will do anything for that boss,” says Rebecca Ray, senior vice president of global talent management and development for MasterCard’s global human resources.

Rebecca Ray, senior vice president of global talent management and development for MasterCard’s global human resources, shares with Lee Xieli her thoughts on leadership development, her current learning and development challenges, as well as, how she keeps her L&D team lean and effective in the downturn.

At Datacraft Asia, HR (or the People and Culture function) is an organisation-wide responsibility. The HR function develops the tools, processes and content, but implementation and individual development is everyone’s responsibility. By Lisa Cheong

How can HR leverage on design thinking to innovate the current ways in which employees deliver products and services in order to add value to customers?